As is my way, I have to answer tangentially: People hate reading documentation. Essentially no one will read the quick start guide, and those who do will have poor retention. This is not just a pithy quote, but driven by years of research into cognitive psychology. You cannot provide training aro...
Most live chat tools are encapsulated in a Javascript snippet to add to your site. WordPress, for example, may provide a plugin + if you look at the plugin code, usually the code simply injects the Javascript snippet. This said, all you really require... choose how you'd like the live chat icon...
At Gun.io we're about to replace our legacy home-grown system for these items with Hubspot. So far we are happy with it. It doesn't do _everything_ but it does enough and it's easy enough to use for non-technical staff. We got it up and running with about a month of dedicated work, mostly on deve...
A customer or consumer is what businesses want. The concept that every customer matters should be embraced. Even if you do not have the accurate information the customer is asking for; there is nothing wrong with being the first to acknowledge his or her question; even if your answer is let me ge...
These are adhesive decorations that can be applied to walls or other surfaces, typically made from vinyl or other types of removable material. They often come in a variety of designs, including custom designs, and can be easily removed or repositioned without damaging the wall. You can find wall ...
Studying customer experience is fascinating, and one of my favorite parts of my work as a customer service strategist. Zappos is one of my favorite examples of incredible customer service. They regularly upgrade orders to overnight shipping and they allow you to return shoes even after you've w...
zendesk. They have a pricing scheme for start-ups: http://www.zendesk.com/product/features/startups/
Are you a professional? (I assume you'll say that you are) As such, you deserve to be paid for your service and skill. Rather than offer your services for free, focus your efforts on understanding the need of your big-brand clients. You can underpromise and over deliver without sacrificing the...
Targeting companies with $1million+ in revenue is not ideal. For a premium content service, you'll probably need to look for companies with at least $4-5 million and a dedicated content marketing manager. Search for content marketing managers in your niche on LinkedIn. Keep in mind you'll be c...
The first thing is to find the right guy in the company to approach your service to. The second thing is to give them an offer they can't refuse to say no to. I am pretty sure Google must be paying big $$$ to GoDaddy and Bluehost to push their advertising services to their clients.